Contract management includes tracking and monitoring delivery and costs, managing risks and relationships, conducting reviews and resolving problems.
Significant service contracts must be managed according to the Significant Service Contracts Framework.
A contract management plan or outcome agreement management plan tracks the management of the contract and the relationship with the supplier or provider. The content and amount of detail in the plan can be tailored to the individual contract.
Maintain a robust relationship with suppliers and providers by:
Managing service delivery involves monitoring and reporting on progress, health and safety and risks, and managing performance problems to ensure services are delivered on time and on budget.
Contract administration includes:
As well as a post-implementation review (called a PIR), you might want to hold a review:
Reviews help you formulate coherent, useful and supportable recommendations about what works, what doesn't, and what might need to change next time. Recommendations must be robust enough for the agency to be able to act on them — this may involve realigning policy or changing business processes.
Planning to wind up or transition a contract to a new supplier, and things to consider if you're terminating a contract early, either because of a dispute or breach, or by notice or mutual agreement.