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External recruitment services

Part of: Professional services Recruitment All-of-Government

​This contract offers a comprehensive range of benefits for the most common types of New Zealand government recruitment.

Key details


Current View dates Expires 19/09/2023



Lead agency

Ministry of Business, Innovation and Employment

What's covered

Recruitment for:

  • permanent (and its variants), temporary, and contractor placement types
  • roles in common administration and corporate, and common IT job families
  • services for payroll-only contractors
  • placements in Auckland, Wellington and Christchurch.
  • Job family definitions and recruitment activities [PDF, 172 KB]

    This document outlines the types of services offered by the panel of specialist providers for the external recruitment services contract. It also details the sorts of role types that the providers are expected to have the capability and capacity to recruit for.

What’s not covered

Non-primary services

This includes:

  • specialists specific to a sector
  • external recruitment services provided outside of Wellington, Auckland or Christchurch.

There may be providers on the panel who can provide these services, but it’s not the objective of this contract. Eligible agencies can engage non-panel providers for these roles.

Consultancy services

The AoG consultancy services contract offers eligible government agencies specialist advice and competitive solutions from a panel of experienced consultancy services across specific market categories and sub-categories.

We understand that in some areas it may be difficult to decide whether to use the consultancy services contract or the external recruitment services contract. If you’re not sure which one’s the most appropriate, use our guidance to help you decide, or contact us for advice.

Additional and value-added services

Providers can offer a range of additional services, many of which are at reduced rates - for example, psychometric assessments, interview support and assessment centre facilitation. They can also offer value-added services free of charge, such as whitepapers, breakfast sessions, and the use of meeting rooms. There’s no AoG fee for additional services.

You can find more information about additional and value-added services on each provider’s profile.

External recruitment services providers

How it works

The external recruitment services contract allows participating agencies to access any of the 40 panel providers for a broad range of services under the same general terms and conditions.

Number of providers for common admin and corporate roles:

  • permanent: 32
  • temporary: 23
  • contractor: 33

Number of providers for common IT roles:

  • permanent: 30
  • temporary: 20
  • contractor: 30

Number of providers for services for payroll-only contractors:

  • 26

Features and benefits

  • Capacity and coverage across job lots and Auckland, Wellington and Christchurch
  • Regular reporting
  • Consistent range of conversion discounts across all Providers
  • Increased flexibility to negotiate volume based discounts
  • Use of the Online Panel Directory to support buying decisions
  • Initiatives to support broader outcomes

Online Panel Directory

Professional services broader outcomes

Savings and costs


The savings methodology will be implemented in conjunction with successful providers in the early phase of this contract.

We will use a standardised cost savings methodology to ensure consistency and relevancy in the calculation and reporting of contractual savings. This methodology calculates contractual savings to be the difference between:

  • The price an agency could reasonably expect to individually negotiate in the current market based on their relevant size (the baseline market price), and
  • The price through the AoG contract for the same purchases.
    We will share our analysis arising from this methodology when completed.

In addition to competitive fees, the external recruitment services contract offers a number of other savings:

  • Standard terms and conditions across all providers. This removes the hassle of signing new terms of business with each provider and ensures you always know what you’re signing up to.
  • Improved efficiency during the engagement process with the recruitment services order (RSO), wherever you don’t currently have a smooth process in place. The RSO can also be integrated into any e-recruitment solutions you use so that your line managers see as little disruption as possible.
  • A consistent understanding between government and recruitment providers regarding what’s delivered.


Most AoG contracts include an administration fee. This fee is a simple, effective and transparent way of recovering the cost of developing, sourcing, implementing and managing AoG contracts.

Rates in this contract include an administration fee of 1% of salary, plus provider fees for all orders placed by participating agencies under an RSO. The administration fee should be included in all quotes and estimates given by providers.

Providers collect the administration fee and pass it on to MBIE - agencies don't need to make any payments to MBIE.

Dates and renewal details

Start date:
Current term end date:
Contract Terms:
Four years + one right of renewal of two years
Renewals left: none

Joining AoG contracts

To be able to purchase from this contract agencies and schools first need to join.

Joining AoG contracts

​​Roles and responsibilities

Each participant in this contract has responsibilities that they must meet as part of that contract.

Roles and responsibilities