Put processes in place to manage contracts, relationships and delivery. Find out how to deal with issues and what to do at the end of a contract.
To keep things running smoothly:
It’s important to establish and maintain a constructive relationship and regular communication from the start of the contract. Keep up regular, informal communication, as well as pre-arranged, more formal meetings.
Help maintain a strong relationship by:
With good relationship management, you should be able to deal with issues before they become a problem.
Monitor your progress against the contract and your KPIs, and check in regularly with the buyer to ensure they're happy with how things are going.
Agree a reporting structure with your buyer which covers:
Document important decisions like:
Documentation becomes particularly important if there's ever an issue or dispute about what was agreed.
Talk to the buyer well before the end of the contract about whether it will be renewed, and if it will have to go back through the RFx process.
To make the most of your current buyers, document your experience as case studies. You can use these in promotional material and when applying for new tenders.