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Rule 19:
Responding to queries

Primary requirement

  1. Agencies must promptly respond to queries from suppliers and treat suppliers fairly when doing so.

Application

  1. Agencies must not:
    1. give information that might give a supplier an unfair advantage over the other suppliers when responding to a question
    2. discuss or disclose another supplier’s confidential or commercially sensitive information (Rule 5).
  2. Agencies must:
    1. make information provided in response to a query that is advantageous to a supplier/s available to all suppliers at the same time
    2. consider extending the deadline for suppliers’ responses if unable to reply to a question promptly or the response could result in suppliers needing to review and/or update their responses.
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