This page provides step by step instructions on how to use the All-of-Government (AoG) motor vehicles contract. You may also find additional resources on this page.
When deciding on the best vehicle choice for your agency, you should consider the following questions:
You can use the motor vehicles catalogue to compare vehicles across:
Contact the relevant supplier in the first instance (not the local dealer) and arrange a test drive of your shortlisted vehicles. At this point the supplier may use the local dealer to arrange the in-person portion.
This is the time to plan any third-party accessories or fit-outs the vehicles need and discuss them with the supplier. These could be anything from signwriting to full body kits.
Contact the relevant supplier in the first instance (not the local dealer) and place your orders(s). Make sure you include clear instructions around:
Although the local dealer is not part of the sale transaction, your vehicle is still delivered through them. The local dealer is also paid to conduct pre-delivery servicing, which includes the initial WOF, warranty check and groom.
This links your agency's vehicle to its local dealer for ongoing servicing and maintenance.
This is also the time to check that you accept the vehicle and that it meets the agreed specifications. If you are unhappy with the vehicle, you can let the supplier know so they can remedy the problem.
If you’re unhappy with the vehicle you can notify the supplier who will be required to resolve the issue. If you don’t notify them within 5 business days, the vehicle is considered accepted.
End of processAgencies should ensure the vehicle is serviced at the supplier’s service centre (for example, a dealership) to match with the vehicle’s service schedule. Service intervals are listed in the vehicle catalogue.
This will help make sure the vehicle is kept in good, safe condition and checked by qualified service specialists.
Suppliers must provide a minimum 3-year, 100,000km warranty. Some suppliers are offering longer warranties or different warranties for batteries if the vehicle is an EV. Agencies should consider their vehicle replacement cycle when deciding whether extended warranties are needed.
The vehicles catalogue should meet your agency's needs most of the time. If you have a specific requirement not covered by the options in the catalogue, please contact us or speak to a supplier for assistance.
For more information about contracted suppliers' off-catalogue discounts, email the AoG motor vehicles team.
Off-panel dealers may contact you with offers from time to time. Let us know if this happens, so we can better manage the contract and its ongoing development.
Remember, this contract was created through an open tender process. Off-panel dealers had the same opportunity to secure a place as the panel of contracted suppliers, but either decided not to bid or were unsuccessful at the time. Typical reasons for a dealer not being selected are vehicles not meeting required standards (safety, emissions, etc.), the dealer offering a limited range of vehicles, and Total Cost of Ownership (TCO) not being as competitive as the successful suppliers.
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