IT hardware

What’s covered

The All-of-Government (AoG) IT hardware contract covers a wide range of products including laptops, desktops, monitors, thin clients, tablets, peripherals, Chromebooks, mobile phones, meeting room equipment and associated services.

Products

Certain IT hardware products are considered essential. Participating agencies (excluding schools) must purchase desktops, laptops and monitors from panel suppliers.

Participating agencies are encouraged to purchase the following products from panel suppliers, but it is not required:

• Chromebooks
• thin clients
• tablets
• peripherals
• mobile phones
• large format interactive displays
• digital whiteboards
• projectors.

Mandated agencies must use the panel for all IT hardware products.

Services

The following services are provided by panel suppliers, but participating agencies are not required to use them:

• asset tagging
• BIOS tagging
• BIOS updates/configuration
• device imaging
• hardware component installation
• disposal, recycling and redeployment
• hard drive degaussing or wiping
• virus-free assurance
• device-as-a-service (DaaS)
• driver and firmware management
• on-site installation and deployment
• leasing.

What’s not covered

Some aspects of IT hardware are not included in this contract’s scope. Several of these are covered by different collaborative contracts.

• Telecommunications-as-a-service
• Infrastructure-as-a-service

Server equipment and networking solutions are not included in the scope of the IT hardware contract.

How it works

To use the IT hardware contract, your agency or school first needs to follow the joining process.

Joining this contract

Using the contract involves determining your needs, contacting the chosen suppliers, and then purchasing your desired products through their specific ordering processes. The IT hardware contract also allows your agency or school to appoint third party agents (TPAs) to purchase through the contract for you.

Using the IT hardware contract

Features and benefits

AoG contracts offer many advantages when compared to making other arrangements through the open market.

Any goods and services involved with these contracts have had their prices negotiated at scale, which allows for contract-specific benefits to be arranged (such as minimum discounts, maximum mark-ups, capped margins, or arranging savings through bulk purchases). Suppliers and providers connected with AoG contracts have gone through commercial vetting and panel selection processes, so agencies can be confident that pricing is fair, risks are managed, and reliable services can be delivered.

Performance, service levels and agency satisfaction for suppliers and providers are monitored by our contract team, ensuring the contract is always fit for purpose. Agencies and schools get access to support for day-to-day assistance and resolving issues.

Since agencies don’t need to manage these contracts or run their own procurement processes, they can free up staff and resources for other purposes.

The IT hardware contract includes the following:

• In-scope hardware that agencies can buy directly from approved suppliers without running their own procurement processes, allowing them to save time and money while also complying with government requirements.
• Access to a broad range of essential and optional products, such as laptops, desktops, monitors, Chromebooks, tablets, peripherals and refurbished devices.
• The ability to lease products, if necessary.
• A diverse panel of manufacturers, resellers and specialist suppliers. This reduces supply chain risk and provides the flexibility to respond to market changes, product shortages and evolving technology.
• Third-party agents, who can be appointed to purchase through the contract on an agency’s behalf.
• Commercial protections, such as pricing structures and value-added services that have already been agreed to. This includes leasing options that help agencies manage their budgets, and life cycle planning.
• Built-in sustainability and environmental commitments around reducing waste and emissions. For example, offering options like refurbished devices to support a circular economy and lower costs.
• Access to Electronic Product Environmental Assessment Tool (EPEAT), TCO certified and Energy Star certified products.

Reducing emissions and waste with IT hardware

Savings

On average, larger agencies can save 8% and smaller agencies up to 14% on IT hardware purchases, when compared with the best prices outside of the contract.

Cost recovery

Most AoG contracts include an administration fee. This fee is a simple, effective and transparent way of recovering the cost of developing, sourcing, implementing and managing AoG contracts.

Rates in this contract include an administration fee of 1.5%.

Suppliers collect the administration fee and pass it on to MBIE. Agencies don't need to make any payments to MBIE.

Joining this contract

To purchase from this contract, your agency or school first needs to join. If this is the first All-of-Government contract your agency or school is joining, you’ll need to:

• check if you’re eligible to join
• sign a non-disclosure agreement
• create a RealMe login (to access the joining documents below).

Find more detail on these three steps:

Joining AoG contracts

Once you have completed this process, or if you’ve joined AoG contracts before, the next step is to read the Memorandum of Understanding (MoU) for the IT hardware contract. 

If your agency agrees to the terms of the MoU, sign and submit the online joining form or joining form PDF. These documents are in the Joining documents section below. You need an agency login to access it.

Once we receive your joining form, we’ll be in touch to confirm that your agency or school has been approved to participate in the contract.  

You can then purchase IT hardware using this contract.

Joining documents

In this section you can view and download the Memorandum of Understanding (MoU) for this contract, as well as access the joining form.

IT hardware joining form