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​​GCDO roles and responsibilities

Government agencies that are eligible to participate in AoG contracts can access the AoG consultancy services contract by signing a Letter of Accession to the Memorandum of Understanding (MoU).

Annexure A in the MoU contains information on the GCDO panel, including participating agency responsibilities. There are no additional requirements for agencies to access the GCDO panel. All of the documents referred to can be found on the consultancy services page.

Consultancy services

GCDO centre of expertise (CoE)

The GCDO is responsible for the day-to-day management of the panel in its capacity as the GCDO CoE. This means that the GCDO CoE is responsible for:

  • monitoring the provider’s performance against the GCDO service levels
  • strategic provider relationship management in relation to the GCDO panel
  • assisting participating agencies to manage ad hoc issues with the provider in respect of the GCDO assurance services
  • disputes in relation to the GCDO assurance services escalated to the GCDO CoE.

The consultancy services CoE continues to be responsible for the admission of new participating agencies and any changes to the AoG consultancy services contract, including increasing/decreasing rates with providers.

More information about the contractual relationships and roles and responsibilities of each party can be found on the roles and responsibilities page.

Roles and responsibilities

Panel relationship

View the diagram below to see the relationship between the following panels:

  • AoG Consultancy Services Solution
  • GCDO Assurance Services Panel
  • ICT Security and Related Services Panel.

The selection of the right panel depends on the type of services you are looking to source. If you are looking to procure assurance services for digital investments and your agency falls within the scope of the GCDO’s mandate, you must use the GCDO panel. For all other assurance services, you should use the AoG consultancy services solution.

If you are looking to procure ICT security consulting services, you should use the Department of Internal Affairs’ ICT security and related services panel. This includes the certification and accreditation of new systems. For more detailed information on the ICT security and related services panel, go to the ICT website.

ICT Security and Related Services Panel