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Travel management services

Part of: Travel All-of-Government

An All-of-Government panel of five nationwide travel management suppliers with services designed to meet agencies' business travel requirements.

Key details


Current View dates



Lead agency

Ministry of Business, Innovation and Employment

New Travel management services contract

The current travel management services contract expires on 25 June 2019. See the new travel management services contract.

What's covered

  • Booking and managing:
    • all travel, including: air travel, rental vehicles, accommodation, taxis and shuttles, trains, ferries
    • domestic and international
    • individual and group travel
    • conference & meeting venues
  • 24/7 access to travel consultants
  • self-service online booking tools
  • account management and training
  • reporting
  • travel policy and cost-reduction expertise
  • flexible billing solutions
  • visas, passports, foreign exchange handling
  • duty-of-care
  • management of traveller profiles and memberships

Agencies and suppliers may agree to the provision of additional services, beyond the scope of the contract, such as:

  • customised integration between agency and supplier systems (eg HR or financial systems)
  • coordination of conferences or events
  • management of school trips, both domestic and international
  • other agency-specific requirements.

What’s not covered

Leisure and personally-paid travel.

How it works

Service options

Each supplier has packaged their services into three options to suit agencies' needs. These service options are matched to agency profiles and are categorised as Light, Medium or High Touch. You can agree additional services to supplement these options.

Light touch agencies...Medium touch agencies...High touch agencies...
  • self-manage travel policy
  • require some help managing travel policy
  • have the supplier manage travel policy
  • receive standard reporting
  • receive mostly standard reporting
  • require customised reporting
  • contact their account manager infrequently
  • contact their account manager regularly
  • contact their account manager often
  • require infrequent training
  • require occasional training
  • require regular training
  • have little or no non-standard travel
  • have little or some non-standard travel
  • have on-going non-standard travel
  • simple or self-managed payment
  • moderate payment requirements
  • detailed payment requirements
  • have a low need of the supplier's time
  • have a moderate need of the supplier's time
  • have a higher need of the supplier's time

Structure of charges

Each supplier offers three ways of structuring their charges.

Transaction fee pricing

A fee is charged for each service used (eg booking travel, change an existing booking). The fees for each service are specified in the contracts for each profile.

Management fee pricing

Agency and supplier agree a single management fee covering provision of all services provided. The fee is typically defined as a percentage of the agency's complete travel spend and is charged periodically (eg monthly or quarterly).

Hybrid fee pricing

Agency and supplier agree to a management fee covering a defined number or types of services (eg reporting and invoicing) and transaction fee pricing for the remainder of the services.

Features and benefits

  • Choice of five experienced nationwide suppliers.
  • Flexible service and price options, tailored to agency requirements.
  • Customisable online booking tools paired with reduced travel booking charges.
  • Specialised travel consultants available 24/7/365, providing assistance when it's needed.
  • A range of payment and billing solutions to fit your needs and budget.
  • A range of reporting options to help analyse travel spend.
  • Duty-of-care related services to support traveller safety.
  • Account management aligned to your agency's pricing model.
  • Cost-reduction expertise to help reduce travel spend over time.

Savings and costs


Agencies who participate in the travel management services contract don't need to go through a full procurement process of their own, which saves time, effort and cost.

Agencies can save in two ways:

  1. Travel management services charges may be lower than the agency’s existing prices.
  2. Contract suppliers will return any incentive payments received (commissions and similar) to the agency.

These types of savings will vary and may depend on the extent to which:

  1. The AoG TMS charges are lower than the agency’s pre-existing charges for travel management. Occasionally agencies find their pre-existing charges appear lower than the contract’s charges. This may occur as the existing supplier derives a portion of its income from incentive payments, which may be unseen to the agency, so that travel management services are at least partially subsidised through the price of flights, accommodation, rental vehicles etc.
  2. The current travel management arrangement removes and/or returns to the agency all commissions and incentive payments.


There is no administration fee for the travel managements services contract.

Dates and renewal details

Start date:
Current term end date:
Renewal details:
Term: three years + two rights of renewal of two years
Renewals left: None
Expiry details:
25 June 2019

Joining AoG contracts

To be able to purchase from this contract agencies and schools first need to join.

​​Roles and responsibilities

Each participant in this contract has responsibilities that they must meet as part of that contract.