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Courier services

Part of: Logistics Office Syndicated

This syndicated contract offers domestic and international courier services at competitive courier rates.

Key details

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Status

Current View dates arrow-down-icon
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Type

Syndicated
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Lead agency

Accident Compensation Corporation

Overview

Accident Compensation Corporation (ACC) has established a supplier panel to provide domestic and international courier services to eligible agencies.

This syndicated agreement:

  • provides agencies with easy access to quality courier services and, depending on an agency’s needs, improved value for money
  • standardises service descriptions, terms and conditions of supply and the engagement process across participating agencies.

What's covered

The courier services contract covers:

  • Courier products and services
  • Access to online delivery management
  • Purchase to pay
  • Scheduled courier runs
  • Urgent and same day point-to-point domestic services
  • Special services, such as unusual, fragile, temperature-sensitive or hazardous shipments
  • Ministerial courier services between Parliament and government agencies
  • Specially managed sensitive information consignments
  • Customer satisfaction surveys
  • Training
  • Helpdesk services
  • Domestic pick-up, for international delivery in partnership with international carriers

The New Zealand Couriers’ contract also offers the following benefits:

  • New Zealand Couriers are certified Toitū Carbonreduce.
  • New Zealand Couriers are working with Toitū to prepare annual emissions reporting for provision to agencies and expect by mid-2022 to be able to provide independently verified GHG emissions data suitable for use in an ISO 14064-1:2018 compliant inventory.
  • New Zealand Couriers are working in partnership with saveBOARD to enable the up-cycling of their courier satchels.

What's not covered

Heavy freight haulage and sea freight shipments.

Dates and renewal details

Start date:
Current term end date:
Contract Terms:
Three years + two right of renewal of two years
Renewal left: two

Supplier panel

In progress – the lead agency is reviewing an additional supplier for exclusively international consignments. For more details email the ACC procurement team.

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Roles and responsibilities

Participating agencies will:

  • be responsible for their own relationship with their supplier, including payment and co-ordination of performance during delivery of each piece of work
  • be invited to six-monthly whole-of-syndicate meetings, led by ACC.

ACC will:

  • manages the syndicated contract as the primary point of contact with the panel
  • lead the six-monthly whole-of-syndicate meeting
  • be the point of contact for participating agencies who want to escalate a concern or dispute.
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