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​​Creating a successful co-location

​For co-locations to be successful, they must be established and operated with three principles in mind.

1. It’s a partnership

While one agency takes the lead, all occupants:

  • sign up to the same commercial terms and are bound by those arrangements
  • pay a fair share of the establishment and operating costs, based on their area allocation
  • make joint decisions about the project and the operational aspects of the building
  • respect each other’s business needs and work together to solve issues
  • put a governance framework in place to manage the partnership at both an operational and strategic level
  • act in a transparent way, particularly around their changing needs and financial constraints.

The lead agency should take an objective view of the project and building, not an agency-centric view.

2. You’re creating a community

This means:

  • engaging with local people about the co-location solution
  • focusing on how agencies will work in the building
  • putting agency-neutral building support in place at the co-location site
  • putting agency-neutral procedures for raising operational issues in place
  • demonstrating and promoting the shared use of space between agencies
  • acknowledging that some individual agency policies and procedures may need to be adjusted to work in a particular site.

3. It’s an opportunity to innovate

This means:

  • exploring where agencies' priorities and work plans might overlap, and how you could work together to achieve your goals
  • exploring opportunities to integrate agencies' service delivery processes
  • considering ways to share your learnings and knowledge with other agencies.