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​​Roles and responsibilities

​Each participant in an AoG contract has responsibilities that they must meet as part of that contract.

The contract user

Eligible agencies maintain day-to-day operational relationships with their selected vendor or third party media agency, bureau or representative. Key responsibilities include:

  • fulfilling obligations set out in the contract
  • escalating any disputes with vendors or other non-performance issues to the contract manager.

The contract manager

The contract manager is New Zealand Government Procurement (NZGP)

Responsibilities include:

  • monitoring the vendor’s performance against Service Level Agreements
  • managing strategic relationship with vendor
  • managing all other changes to the AoG contract including extensions/renewals
  • dispute resolution that is escalated by either the vendor or the participating agency
  • organising the facilitation of Advertising Media Education Workshops.

The contract owner

The Ministry of Business Innovation and Employment (MBIE) negotiates and enters into all AoG contracts on behalf of the Crown.

The contract vendor

AoG contract vendors should provide:

  • media to eligible agencies as per the Service Level Agreement
  • reporting as required
  • account management services to eligible agencies
  • contract management to MBIE
  • workshops/educational content

They should also promote the contract to other eligible agencies.

Resolving disputes

Suppliers and agencies must try to resolve any disputes that arise between them as soon as possible.

  1. On the day the dispute arises, both parties should attempt to resolve the dispute.
  2. If the dispute isn't resolved within 10 business days, the agency and the vendor should escalate it to their senior representative.
  3. If it's not resolved within another 10 business days, the agency's senior representative should escalate the dispute to their NZGP or GPG contract manager.
  4. After a further 10 business days, the agency must escalate the dispute to MBIE’s manager for Delivery Services. The vendor should escalate it to their General Manager or Director.

You can contact us for advice on any disputes or issues that arise with vendors.