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2017 Business Survey findings

2 November 2017

Government procurement is essential to New Zealand’s economic and social well-being, with approximately $41 billion spent annually on a wide range of goods and services.

Our aim is to ensure government delivers value for all New Zealanders, while supporting the delivery of better public services.

Each year we seek feedback from organisations who supply government on how the procurement of goods and services are undertaken across government, from ministries to crown entities, DHBs to local authorities. In this year’s survey we received feedback from 2,095 businesses, an increase from 1,983 responses in 2016. Thank you to all the organisations who took part.

Key findings show continued improvement in the way that businesses rated contract management, and more businesses would recommend government as a customer than in 2016. You can read the full report as well as previous years’ reports, and a companion report that focuses on providers of community and social services on our website.

The 2017 survey has shown there is room for improvement in how government agencies engage the market both when planning a procurement and when working effectively with their suppliers. To address this New Zealand Government Procurement is in the process of implementing the following initiatives:

  • The Significant Service Contracts Framework (SSCF): The SSCF provides agencies with good engagement principles to work more effectively with suppliers that provide services critical to their agency.
  • The Procurement Capability Index (PCI): The PCI is an agency self-assessment tool that, similar to the SSCF, contains metrics on how agencies work with their suppliers and the markets. Additionally the PCI will include measures that take into account supplier feedback.
  • Following the 2016 survey, we now send automatic reminders to agencies to publish their contract award notices on GETS, improving the visibility of contract awards.
  • While we have guidance on supplier debriefs for agencies available, we will be developing further actions to encourage and enable agencies to give suppliers effective debriefs.


Last updated 2 November 2017