Supplier feedback and complaints
How to provide feedback or complain
Good public services depend on good procurement. The government aims to demonstrate high standards in its procurement practice, but doesn’t always get it right, and sometimes your experience may not be what you expected.
As suppliers, it is important that any concerns you raise are treated seriously and that you receive a complete response. Feedback can highlight examples of good practice and complaints can identify areas for improvement. It also gives government agencies the opportunity to review their practices.
The guide to providing feedback or making a complaint includes information on:
- Suppliers’ rights in the procurement process
- How to give feedback or raise concerns about a government procurement process
- How to make a formal complaint about a government procurement process
- How to use other options to resolve a problems if initial attempts have not worked
- the responsibilities of those involved in the procurement process
- the role of Ministry of Business, Innovation and Employment